ORDER BY DEC 14th AND RECEIVE YOUR ORDER BEFORE DECEMBER 25TH!

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POLICIES AND RETURNS

SHIPPING
At this time, we ship within the United States and to Canada using USPS Priority Mail. Please allow 3-10 days for Delivery.

SECURITY
This site uses full SSL encryption.

PAYMENTS
We accept all major credit cards and PayPal. All taxes are included in the price listed with the product.

RETURNS AND EXCHANGES
Can I return my prints and get a refund?
If your are not satisfied in anyway with your purchase, please contact us within 15 days of the order date along with your original invoice and we will issue a 100% refund. Please allow at least 4 days for the refund to appear in your Bank Account that you originally used to make the purchase. For Questions, please contact us at: jpmartens@martensprintworks.com

How should I package my prints for a return?
We ask that you ship them back in the same way you received them, e.g. with flat packaging.

Who will pay for the cost of the return?
We will gladly pay for the shipping. Please contact us with the amount at jpmartens@martensprintworks.com

How long will it take to process?
We process a refund or exchange within 5 working days of receipt of your return. If for any reason you have not received your refund, please contact us at jpmartens@martensprintworks.com and we will respond within 48 hours.

What if my order is damaged, can I exchange it?
Please accept our sincerest apologies if the prints(s) you have received is not what you originally ordered or is damaged in any way. Please email us at jpmartens@martensprintworks.com within 15 days with your name, address, order number and photos of the damaged item(s) and let us know if you would like a full refund or a replacement which will be sent out free of charge.

Can I change or cancel my order?
Sure, pleae email us at jpmartens@martensprintworks.com quoting your name, address and order number to change or cancel your order and request a full refund.